Privacy Policy

Privacy Policy (GDPR)

Who we are

Prince Charming is operated by Wellmee, Jan Kleingeldstraat 80, 3075 PR, Rotterdam, The Netherlands (KvK 76734129).
Contact: support@prnce-charming.com

Personal data we collect

• Account & order data: name, email, phone, billing/delivery address, order details.
• Payment data: processed securely by our payment providers (we don’t store full card details).
• Technical data: IP address, device/browser info, cookies (see Cookie Policy).
• Communications: emails, messages, and customer service notes.

How we use your data

(lawful bases: perform contract, legitimate interests, consent, legal obligation)

• Process and deliver your orders; provide updates and support.
• Improve our store, prevent fraud, keep our site secure.
• Send service emails (order confirmations, dispatch notices).
• With your consent, send marketing emails (you can unsubscribe anytime).

Sharing your data

• Service providers (Shopify, payment processors, logistics partners, analytics, IT/cloud) strictly for operating our store.
• Professional advisors and authorities where legally required.
• In a business transfer, your data may transfer under the same protections.

International transfers

Some providers process data outside the EEA. Where applicable, we rely on approved safeguards (e.g., Standard Contractual Clauses).

Retention

We keep data only as long as needed for the purposes above, tax/accounting requirements, or to resolve disputes. Then we delete or anonymise it.

Your rights (EU/UK GDPR)

• Access, rectification, erasure, restriction, portability, and objection (including to profiling/marketing).
• Withdraw consent at any time (for marketing/cookies).
• To exercise rights: support@prnce-charming.com